TERMS & CONDITIONS
These are Calne Veterinary Centre’s terms and conditions. If you require any further information please contact our reception on 01249 811944.
Fees
All treatment costs are due for payment at the time of consultation. All fees are subject to the current rate of VAT. We are happy to give you an estimate of the probable cost of treatment. Please be aware that this is only an approximate cost.
Payment Methods: |
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Cash |
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Credit/Debit Card - We accept all major credit cards except American Express |
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Payment plans can be arranged in special circumstances. |
Terms of business
As stated above all payments are due at time of consultation. Any cheques or credit card payments not honoured will be subject to bank and administration charges.
Pet Health Insurance and Healthcare Plans
We fully support the principle of pet insurance and have an information leaflet on different types of insurance cover. We also have leaflets available in the surgery. Please note we no longer claim directly from insurance companies. This can be arranged in very special circumstances.
The practice runs a Healthcare plan for essential preventative care
i.e. Vaccinations/Microchip/Worming & Flea treatment. Please ask at reception for details.
Complaints
We hope that you never need to complain but if, however, you feel there is something you wish to complain about please contact Miss Sarah Slade our Practice Manager on 01249 811944.
Ownership of Clinical Records/Xrays and other documents
Clinical records/ Xrays/Scans are the property of the Calne Veterinary Centre. Copies of clinical records can be forwarded on request to another Veterinary Surgeon. Xrays and scans can also be forwarded for examination but will then be returned to ourselves
MISSED APPOINTMENTS
We charge £26.46 for missed appointments
We know that we all have busy schedules but a quick telephone call means that we can then rebook that appointment. Genuine reasons for missing the appointment will be taken into consideration.
Missed appointments total at least one full week of our vets time per year.
